Responding To Negative FeedbackEpisode #2Where we’re going to turn the tables on negative feedback and show it who’s boss!TRANSCRIPT:Paul:Welcome to another Feedback Hack, where we’re going to turn the tables on negative feedback and show it who’s boss!Paul:I’m PaulJason:And I’m JasonPaul:So, let’s dive into the world of negative feedback and learn how to turn it into a positive experience for both you and your customer.Paul:Hey, Jason, I know you’re all about the response when it comes to negative feedback. Can you give us some insight on how to handle it?Jason:Absolutely, First and foremost, don’t take it personally. It’s just feedback, and it’s an opportunity to learn and grow. It’s like getting a free consultation from your customer!Paul:Love it! It’s definitely hard not to take things personally, but you have to. It’s like a superpower!Jason:Exactly, And what’s your go-to hack for handling a bad review?Paul:Well, you need a response strategy. There’s a lot of emotion tied to negative feedback, so if you have a strategy, you’re already ahead of the game. You just execute that strategy and let the magic happen!Paul:And Jason, what are the three key items that should be included in every strategy?Jason:Respond quickly, respond politely, and make sure your response is unique to the feedback provided. It’s like a three-step dance, and you’ve got to nail it!Paul:All great hacks, and this can all be made super easy if you use a reputation management tool or platform. There are so many available, and I feel they’re so important in executing your strategy successfully.Jason: 150%They work 24/7, and with AI now, they offer crazy insane personalization. Comment below and we would be glad to provide some of our favorite Reputation and Customer Experience solutions.Paul:Well, there you have it, folks. Some amazing hacks related to handling negative feedback the right way.Jason:Thanks for joining Responding To Negative Feedback, and stay tuned for our next hack! Drive more customer feedback and grow your brand with Reviews UP — the all-in-one business review software and experience platform designed to help companies elevate their online reputation. Whether you're a small business or an enterprise, our system makes it easy to collect & manage business reviews. Follow: Youtube. Facebook & LinkedIn.

Feedback Hack: Responding To Negative by Reviews UP

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