Our expert host, Kate Moody, is joined by some great guests to talk about how personalisation in banking.
Personalisation was one of the key themes that emerged from this year's annual 11:FS Pulse report, which is out now at 11fs.com/report 
In the report, our experts, along with others from Monzo, JPMorgan and Nationwide, emphasised the importance of tailored financial services and how customer-centricity will win the day in 2024.
But this personalisation is only possible through real-time data, AI & machine learning, by harnessing behavioural data, and many other recent technological advances which are transforming the financial services landscape.
So we want to dive deeper into this.
What does personalisation in banking even mean?
How can it really improve the products or services being offered?
And what are the consequences when it goes wrong?

This week's guests include:

Joe Colchester, Head of Product at 11:FS Pulse

Ross Logan, Chief Product Officer at Snoop

Megan Cooper, Chief Product Officer at ClearBank

Alok Kumar, Product Manager at Chip


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Fintech Insider by 11:FS is a bi-weekly podcast dedicated to all things finance, banking, technology, and financial services. 

Our expert hosts, with real industry experience, are joined by the biggest decision-makers, VCs, and reporters from across financial services including guests from Visa, Nubank, M-Pesa, Techcrunch, Starling, and JP Morgan Chase to discuss the latest news, developments, and trends within the industry.

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820. Insights: Personalisation in banking

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